Guidance on Interpretation for Infrequently Used Languages

In the case where an evaluation entity cannot find an interpreter for an evaluation, EI Colorado can provide support to find an interpreter.

While most evaluation entities have a contractual relationship with an interpreter agency for evaluations, there are situations when an agency cannot meet the need for the interpretation - especially when a language is less commonly used in Colorado.

When this occurs,  Evaluation Entities should reach out to EI Colorado by sending an email to the EI Colorado Intake Supervisor, [email protected] with the following information:

• Referral Case ID

• An explanation why an interpreter is needed

EI Colorado will then authorize the use of CyraCom/Voiance and provide contact information. CyraCom/Voiance is an “on demand” interpretation service, however, for some languages an interpreter may need to be scheduled ahead of time. CyraCom/Voiance will confirm which option is best for the language needed.

Evaluation Entities will receive a PIN code from CyraCom/Voiance. It is then the responsibility of the Evaluation Entity to schedule the interpreter with CyraCom/Voiance.  

CyraCom/Voiance will invoice EI Colorado directly so billing will not be submitted by the Evaluation Entity for the interpreter for these evaluations.