Attempts to Contact

Purpose: The Attempt to Contact section of the EI Referral Case allows the Service Coordinator/Care Navigator to track up to three attempts to contact the parent/guardian. After an unsuccessful second attempt, the EI Data System will email a “No Contact Letter” to the parent/guardian requesting they contact their assigned Service Coordinator/Care Navigator if they are interested in moving forward with the EI Referral. Additional attempts to contact may be warranted based on child/family situation and will be documented in case notes.

1. First Attempt to Contact - This is a date and time field that the SC/CN will document the first contact with the parent/guardian of the child

2. First Contacted Channel - This will document the method used to contact or attempt to contact the parent/guardian

   1. Phone

   2. Email

   3. Text

3. Outcome of First Attempt - This field will capture the result or outcome of the contact or attempt to contact

   1. Completed Intake/Scheduled Evaluation

   2. Completed Intake/Need to Schedule Evaluation

   3. Left Message*

   4. No Answer/Could Not Leave Message*

   5. Wrong Number*

   6. Decline Participation/Referral Closed

   7. Scheduled Intake Call

   8. Other, see Contact Notes

      1. If the first two attempts to contact have an Outcome of First/Second Attempt as Left Message, No Answer/Could Not Leave Message or Wrong Number (labeled with *), then the EI Data System will send a “no contact” email to the parent/guardian email address.

NOTE: The options remain the same for Second and Third Attempt to Contact, Contacted Channel and Outcome of Attempt