All Providers: Troubleshooting Accounts

If the user cannot log into the Provider Portal, it may be because it’s been over 90 days since they last accessed their account or they are locked out due to more than 3 unsuccessful attempts.

1. From the login screen, click Forgot Your Password

2. Enter username (username is user’s email address)

3. Select Continue

   1. The system will send the user a link to reset your password.  Please note it may take a few minutes for the password reset link to appear in a user’s inbox.  The password reset link comes from Salesforce.  Users may need to check their SPAM or junk folder for the email

   2. If a user has not received an email within 24 hours please use the Login Assistance Form

   3. If users are experiencing an issue with the Provider Portal and need to log an error, potential bug, or suggestion, please use the EI Data System Bug and Suggestion form

      1. This link can also be found posted on the EI Colorado website

      2. Include detailed steps to reproduce the issue as well as any unique identifiers, such as a Client Case number, IFSP number, ACT number, etc.

If the user cannot log into the Cornerstone Learning Management System (for training), it may be because the account has been made inactive.  In this case, contact Rachel Karas at [email protected] in order to have the account reactivated and/or to have the password reset if needed